This article provides guidance to understand and solve the Kolide warnings and blocks. Addressing these issues is essential to maintain access to your company resources and keep your device compliant with Loadsmart's security policies.
When you encounter a Kolide warning after logging into Okta, it means your device has security issues that need immediate attention.
We have 3 type of alerts that can appear on the Kolide screen: Regular, Important and Critical, these alerts will affect how you log into your tools.
- Regular alerts will let you know that you have minor settings to correct, but will not affect your access.
- Important alerts are the ones that allow you to have a grace period or a snooze button to fix it at a convenient time.
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Critical alerts are the very urgent or serious ones, these will set a specific amount of time before locking you out with no snooze options.
Addressing Identified Issues
If you get alerts on your device, you will see a screen with:
- The issue that is affecting your device.
- The time you have to solve it until you get blocked.
- The "Fix this issue" button in front of each issue.
- The "Recheck Device" button.
The "Fix Issue" button will show instructions to correct the issues or missing settings.
Here are some examples:
In this case, there are 3 updates missing. Issues related to missing updates are tagged as Important. This alert counts with a "Fix later" button so you can work and ideally leave your device updating at EOD.
Each case is different, in this example we have an alert for macOS telling us that there is something "improperly" configured. In this case, this is not directly related to a missing update, but to a missing setting that affect your device.
This alert can be fixed with no need to snooze it, as it doesn't require too much time to complete.
Got Blocked?
In this example, we see a device that already passed the grace period provided to fix this issue and is now blocking the access to Okta.
When blocked, you will see:
- The issue that is preventing your access.
- The time since you got blocked.
- The "Fix this issue" button.
- A "Recheck Device" button
On this screen, just click "Fix this issue" and follow the instructions provided.
Cannot fix an Issue, or is it a False positive?
If you are having troubles following the steps, believe an identified issue is a false positive, or you require an exception for a specific reason, you can request help from the IT and security team by using the Kolide instructions screen.
Click the "Fix this issue" button, look for "Other options" at the top of the screen and use "Request Exception" or "Contact Admin."
- Explain: Fill out the "tell us more" field with a detailed description of the issue, as this will be received by the IT Team.
- Click submit to Admin: When submitting your exception, it will create a ticket on your behalf, so the IT Team can reach you.
Verifying Compliance
After taking corrective actions and clicking the option to recheck your device, Kolide will allow you to access to the resources that you need.
Also, after requesting an exception, The IT & Security Team will review your request and contact you via Slack within a few minutes of the submission.